Terms of Service
Last Updated: August 15, 2026
Overview
This website is operated by The Cove. Throughout the website, the terms “The Cove,” “we,” “us,” and “our” refer to The Cove.
The Cove operates an online retail store offering collectibles, horror merchandise, figures, apparel, masks, plush, comics, cards, and other pop-culture merchandise. The Cove is an online-only retailer and does not operate a physical retail storefront for customer shopping or pickup unless a specific option is expressly offered by us through the website.
By visiting our website, creating an account, submitting information, placing an order, purchasing merchandise, or otherwise using any portion of our website or services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund/Return Policy.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use the Service.
We reserve the right to update or modify these Terms at any time by posting a revised version on this page. Your continued use of the website after changes are posted constitutes your acceptance of those changes.
Section 1 — Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian to use the website and make purchases where legally required.
You may not use our website, products, services, or content for any unlawful or unauthorized purpose.
You may not attempt to introduce viruses, malicious code, automated attacks, fraudulent transactions, or any other technology intended to interfere with the operation or security of our website.
Violation of these Terms may result in suspension or termination of your access to the Service and cancellation of pending orders where appropriate.
Section 2 — Online-Only Business
The Cove primarily operates as an online retail business.
Products displayed on our website are offered for purchase online and are shipped according to our Shipping Policy.
Unless The Cove expressly offers and confirms another fulfillment method through our website, customers should not assume that merchandise is available for in-person viewing, purchasing, pickup, exchange, or return at any physical location.
Please contact us through the contact information provided on our website before attempting to deliver or return merchandise outside the procedures established in our Return/Refund Policy.
Section 3 — General Conditions
We reserve the right to refuse service, cancel transactions, restrict account access, or limit purchases when reasonably necessary to protect The Cove, our customers, our payment providers, or the integrity of our store.
You agree not to reproduce, duplicate, copy, sell, resell, scrape, commercially exploit, or otherwise misuse any portion of our website or Service without our prior written permission.
We may modify, suspend, discontinue, or restrict any portion of the Service at any time.
Use of our website is subject to applicable federal, state, and local laws.
Section 4 — Product Information And Collectibles
The Cove makes reasonable efforts to provide accurate product titles, descriptions, photographs, specifications, pricing, availability, and other product information.
Because many of the products we sell are collectibles, however, customers acknowledge that minor differences may occur between product photographs and the merchandise received.
These differences may include, where applicable:
- Manufacturer packaging changes;
- Updated packaging artwork;
- Minor paint or manufacturing variations;
- Sticker placement or sticker variations;
- Packaging condition consistent with normal manufacturing, distribution, or shipping;
- Manufacturer revisions;
- Differences in color caused by displays, monitors, photography, or lighting; and
- Other minor production variations outside The Cove’s control.
Unless a listing specifically states otherwise, product photographs should not be interpreted as guaranteeing the exact placement of manufacturer-applied stickers, paint details, packaging markings, or other minor production characteristics.
We make reasonable efforts to package collectibles carefully. However, unless a product is specifically advertised as having a guaranteed packaging condition, packaging is intended primarily to protect the product and minor imperfections to exterior packaging may occur during manufacturing, distribution, storage, or shipment.
Nothing in this section limits rights that cannot legally be waived under applicable consumer-protection law.
Section 5 — Product Availability And Limited Quantities
Many products sold by The Cove are collectibles produced or obtained in limited quantities.
Product availability is therefore not guaranteed until an order has been accepted and processed.
Although we make reasonable efforts to maintain accurate inventory information, inventory discrepancies may occasionally occur because of system errors, simultaneous purchases, damaged inventory, supplier issues, or other circumstances.
Adding an item to your shopping cart does not reserve that item.
If an item becomes unavailable after you place an order, we may cancel the affected item or order and issue any applicable refund to the original payment method.
We reserve the right to limit quantities purchased by any customer, household, account, payment method, or shipping address when reasonably necessary.
Section 6 — Pricing
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing errors, typographical errors, promotional errors, or other inaccuracies.
If an item is listed at an incorrect price due to an error, The Cove reserves the right, to the extent permitted by law, to cancel the affected order and refund any amount paid.
Promotional pricing, discount codes, sales, and special offers may be subject to additional conditions and may be modified or discontinued at any time unless otherwise required by law.
Discounts may not be combined unless expressly stated.
Section 7 — Orders And Order Acceptance
Submitting an order does not necessarily constitute final acceptance of the order by The Cove.
We reserve the right to refuse, limit, hold, or cancel an order when reasonably necessary, including circumstances involving:
- Suspected fraud or unauthorized payment activity;
- Incorrect pricing or product information;
- Inventory discrepancies;
- Payment authorization problems;
- Orders that violate purchase limits;
- Shipping restrictions;
- Suspected misuse of promotions or discount codes;
- Resale or automated purchasing activity that interferes with ordinary customer access to limited products; or
- Other circumstances reasonably requiring cancellation.
If we cancel an order after payment has been collected, we will issue an applicable refund to the original payment method.
We may contact you using the email address or other contact information supplied with your order if additional information is required.
Section 8 — Billing And Account Information
You agree to provide current, complete, and accurate billing, shipping, account, and contact information when making a purchase.
You are responsible for ensuring that your shipping address is correct before submitting an order.
You represent that you are authorized to use any payment method submitted in connection with an order.
We may use third-party payment processors and fraud-prevention services to process transactions and evaluate orders.
Payment information may therefore be processed by third parties according to their applicable terms and privacy practices.
Section 9 — Shipping
Orders are shipped according to our current Shipping Policy, which is incorporated into these Terms by reference.
Shipping estimates are estimates and are not guarantees unless expressly stated otherwise.
Delivery times may be affected by carriers, weather, holidays, transportation disruptions, incorrect addresses, high-volume periods, or circumstances outside The Cove’s reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Once an order has been transferred to a shipping carrier, delivery is also subject to the carrier’s procedures and operating conditions.
Claims involving lost, damaged, missing, or incorrectly delivered packages must be handled according to our Shipping Policy and any applicable carrier procedures.
Section 10 — Returns, Refunds, And Exchanges
Returns, refunds, exchanges, damaged-item claims, and cancellations are governed by our current Refund/Return Policy, which is incorporated into these Terms by reference.
Customers should review that policy before purchasing.
Certain merchandise may be final sale or subject to special return restrictions where disclosed on the product page or in our Refund/Return Policy.
Nothing in these Terms eliminates any consumer rights that cannot legally be waived.
Section 11 — Preorders And Future-Release Products
If The Cove offers preorder merchandise, estimated release and shipping dates are based on information available to us at the time and are not guaranteed unless expressly stated otherwise.
Manufacturers, distributors, licensors, and suppliers may delay, modify, allocate, or cancel products.
A manufacturer release delay does not necessarily mean that an order has been lost or canceled.
Any preorder-specific cancellation, payment, refund, or shipping terms displayed on the product page or within a separate preorder policy will apply to that purchase.
Section 12 — Authenticity And Third-Party Brands
The Cove sells merchandise from various manufacturers, licensors, distributors, artists, and brands.
References to trademarks, characters, movies, television programs, games, celebrities, manufacturers, or other intellectual property are used for product identification and descriptive purposes.
Unless expressly stated otherwise, The Cove’s sale of merchandise does not imply that The Cove owns or controls the trademarks, copyrights, characters, brands, or other intellectual property associated with those products.
All trademarks and intellectual property remain the property of their respective owners.
Section 13 — Third-Party Services And Links
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics providers, social networks, applications, and other online services.
We may also provide links to websites operated by third parties.
The Cove does not control third-party websites or services and is not responsible for their content, security, availability, accuracy, privacy practices, or business practices.
Your use of third-party services may be governed by separate terms and policies established by those providers.
Section 14 — User Reviews, Comments, And Submissions
If you submit reviews, photographs, comments, suggestions, feedback, or other content to The Cove, you represent that you have the right to provide that content.
Your submissions may not violate the intellectual property, privacy, publicity, or other legal rights of another person.
You may not submit unlawful, defamatory, abusive, fraudulent, malicious, obscene, threatening, or intentionally misleading content.
We reserve the right to moderate or remove user-submitted content when permitted by applicable law and reasonably necessary to protect our website, customers, or business.
By voluntarily submitting content for publication through our website or official social channels, you grant The Cove a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with operating and promoting The Cove, unless prohibited by law.
Section 15 — Personal Information
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that certain information may be processed by service providers necessary to operate our online store, process payments, fulfill orders, prevent fraud, provide customer service, and maintain website functionality.
Section 16 — Errors, Inaccuracies, And Omissions
Our website may occasionally contain typographical errors, inaccurate information, or omissions relating to:
- Product descriptions;
- Product specifications;
- Pricing;
- Promotions;
- Availability;
- Inventory;
- Shipping charges;
- Estimated delivery times; or
- Other store information.
We reserve the right to correct errors, update information, or cancel affected orders when necessary and permitted by law.
Section 17 — Prohibited Uses
You may not use our website or Service:
- For unlawful purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To submit fraudulent or intentionally misleading information;
- To distribute malware or malicious code;
- To interfere with website security;
- To attempt unauthorized access to systems or accounts;
- To harvest personal information;
- To conduct unauthorized automated scraping or crawling;
- To engage in phishing, spam, fraud, or impersonation;
- To manipulate promotions, discounts, reviews, or transactions;
- To interfere with another customer’s ability to use the website; or
- For any other activity reasonably determined to threaten the security or integrity of the Service.
We may restrict or terminate access to the Service for violations of these requirements.
Section 18 — Intellectual Property
Unless otherwise indicated, the original website design elements, The Cove branding, logos, graphics, written content, photographs created by or for The Cove, and other original materials appearing on this website are owned by or licensed to The Cove and are protected by applicable intellectual-property laws.
Third-party product names, characters, artwork, trademarks, photographs, and other intellectual property remain the property of their respective owners.
Nothing on this website grants you permission to commercially reproduce or use The Cove’s proprietary materials without authorization.
Section 19 — Disclaimer Of Warranties
To the maximum extent permitted by applicable law, the website and Service are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available at all times.
Nothing in these Terms excludes warranties, protections, or consumer rights that cannot legally be excluded.
Manufacturer warranties, where applicable, may be subject to separate terms established by the manufacturer.
Section 20 — Limitation Of Liability
To the maximum extent permitted by applicable law, The Cove and its owners, employees, representatives, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website, Service, or products purchased through the website.
This includes, where legally permitted, loss of profits, revenue, savings, data, or other intangible losses.
Where applicable law does not permit a particular exclusion or limitation of liability, that exclusion or limitation will apply only to the maximum extent legally permitted.
Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
Section 21 — Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Cove and its owners, employees, representatives, contractors, affiliates, suppliers, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from your material violation of these Terms, violation of applicable law, or infringement of another party’s rights.
Section 22 — Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.
The remaining provisions will continue in full force and effect.
Section 23 — Waiver
Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision or any other provision in the future.
Section 24 — Entire Agreement
These Terms, together with the policies and rules posted on our website, constitute the agreement between you and The Cove regarding your use of the Service.
Our Privacy Policy, Shipping Policy, Refund/Return Policy, and any other policies expressly incorporated by reference form part of these Terms.
Section 25 — Governing Law
These Terms and your use of the Service will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and applicable laws of the United States, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
Any rights or remedies available to consumers under applicable federal or state law remain unaffected where those rights cannot legally be waived.
Section 26 — Changes To These Terms
We reserve the right to modify these Terms from time to time.
The current version will be posted on this page together with its applicable “Last Updated” date.
Changes become effective when posted unless otherwise stated or required by law.
Your continued use of the Service after revised Terms become effective constitutes acceptance of those revised Terms.
Section 27 — Contact Information
Questions regarding these Terms of Service may be submitted through The Cove’s Contact Us page or through the customer-service contact information published on our website.
The Cove Online Collectibles & Pop Culture Retailer Website: thecoveshop.com