Privacy Policy
Our Commitment to Your Privacy
Your personal information is not for sale. Period.
The Cove values the trust our customers place in us. We believe information provided to us for the purpose of shopping with The Cove should be used to serve you—not treated as a product.
The Cove will never:
- Sell your personal information;
- Rent your personal information;
- Trade your personal information;
- Publicly post or publish your personal information;
- Sell or provide customer lists to another business;
- Provide your personal information to unrelated third parties for their own direct marketing;
- Sell your email address or telephone number;
- Sell your purchase or order history;
- Sell your shipping or billing information; or
- Monetize your personal information by selling it to data brokers or other third parties.
We do not sell customer information. Ever.
When Information Must Be Provided to Service Providers
Operating an online store requires certain trusted companies to process limited customer information on our behalf.
This is not a sale of your information.
We provide or make available only information reasonably necessary for companies to perform services connected with your interaction with The Cove.
For example:
- Our e-commerce platform may process your order and account information;
- A payment processor may process information necessary to authorize your payment;
- A shipping carrier needs your name and delivery address to deliver your package;
- A fulfillment or production partner may need your name, shipping address, and order details to fulfill an item shipped directly to you;
- An email provider may process your email address to deliver messages you requested or transactional communications about your order; and
- Technology and security providers may process limited information necessary to protect and operate our website.
These companies receive or process information only for legitimate operational purposes related to providing services to The Cove or fulfilling services requested by you.
The Cove does not authorize these service providers to sell your customer information for their own independent purposes.
We Do Not Publicly Post Customer Information
The Cove will never intentionally publish or publicly post a customer's private personal information.
This includes information such as your:
- Full name associated with private order information;
- Home or shipping address;
- Billing address;
- Personal telephone number;
- Personal email address;
- Payment information;
- Order records; or
- Private communications with The Cove.
If you voluntarily post information publicly—for example, by commenting on one of our public social-media posts—that information may be visible because you chose to publish it through that third-party platform.
We will not take private information supplied during checkout, customer service, returns, or other private interactions and publicly post it.
Customer Reviews & User-Submitted Content
If you voluntarily submit a product review, photograph, social-media post, testimonial, or other content for public display, we may display the content you specifically submitted for that purpose.
We will not add your private checkout, billing, shipping, payment, or customer-account information to that content.
If a review system displays a first name, username, initials, or other identifier, the information displayed will be limited to what is permitted through that review system and your applicable selections.
Marketing
The Cove may use information you provide to communicate directly with you about The Cove when permitted by law and consistent with your communication preferences.
For example, if you subscribe to our email list, we may send you information about:
- New arrivals;
- Collectibles;
- Sales;
- Promotions;
- Restocks; and
- Other news from The Cove.
We do not sell your email address, telephone number, shopping history, or other customer information to other companies so that they can market their products to you.
You may unsubscribe from promotional email communications at any time using the unsubscribe link included in those communications.
Advertising & Analytics
The Cove may use website analytics and advertising tools to understand how our website performs and to advertise The Cove.
However:
The Cove does not sell customer information to advertisers, data brokers, mailing-list companies, or other businesses.
Where cookies, pixels, or similar technologies are used, we will provide privacy choices and opt-out mechanisms where required by applicable law.
Nothing in our use of advertising or analytics tools changes our fundamental commitment:
Your customer information is not a product, and The Cove will not sell it.
Legal Requirements
There may be rare circumstances in which The Cove is legally required to provide information.
For example, we may be required to respond to a valid:
- Court order;
- Subpoena;
- Warrant;
- Government request required by law; or
- Other legally enforceable process.
We may also use or disclose information when reasonably necessary to prevent fraud, protect our customers, defend our legal rights, or address security threats.
We will not voluntarily publish customer information merely because it has been requested by an unrelated person or business.
Our Privacy Promise
When you shop with The Cove, we want the relationship to be simple:
You provide information so we can serve you. We don't turn around and sell that information to someone else.
We use customer information to operate The Cove, process and fulfill orders, provide customer service, maintain security, communicate with customers, and perform other legitimate functions necessary to run our online store.
We will never sell customer information. We will never sell customer lists. We will never intentionally publicly post private customer information.
When information must be processed by a service provider to operate our store or complete a service you requested, we limit that use to legitimate business and operational purposes.
Your privacy matters to The Cove, and we intend to keep it that way.