Shipping Policy

Last Updated: August 16, 2026

The Cove is an online-only store. We do not operate a public walk-in retail storefront. This Shipping Policy explains how in-stock orders are processed and shipped, how local pickup may be arranged, and how to contact us about an order.

Order Processing Time

All in-stock orders are typically processed within 1 business day.

Order processing takes place Monday through Friday, excluding public holidays, unless prior arrangements have been made. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing time is separate from carrier transit and delivery time.

Orders containing preorders, made-to-order merchandise, print-on-demand merchandise, or products with specifically stated fulfillment times may require additional processing time. Product-specific fulfillment information takes precedence when it is clearly disclosed on the product page.

Shipping Schedule

Orders are normally shipped on business days only. Orders are not normally processed or shipped on Saturdays or Sundays unless specifically arranged in advance.

Tracking information will be provided when available after shipment.

Delivery Timeframes

Delivery time depends on the shipping method selected at checkout, the delivery destination, and the shipping carrier's delivery schedule.

Any delivery date or transit time shown on the website, during checkout, or by the carrier is an estimate only and is not guaranteed.

Carrier transit estimates do not include The Cove's processing time unless specifically stated.

Shipping Delays

Customers should order in advance when merchandise is required by a particular date. Possible delays may include:

  • Carrier delays;
  • Weather;
  • Transportation disruptions;
  • Holidays;
  • High-volume shipping periods;
  • Product availability;
  • Carrier service interruptions; and
  • Circumstances outside The Cove's reasonable control.

The Cove is not responsible for carrier delays after an order has been transferred to the shipping carrier.

Product Availability

Most in-stock merchandise should follow the normal processing timeframe. If an inventory discrepancy, damaged unit, supplier problem, or other unexpected availability issue prevents fulfillment, The Cove will contact the customer when necessary and provide an appropriate resolution according to the Terms of Service and Refund & Return Policy.

Preorders remain subject to their applicable release and availability information.

Shipping Costs

Shipping costs are calculated at checkout based on applicable factors such as:

  • Shipping method;
  • Delivery destination;
  • Package weight;
  • Package dimensions; and
  • Carrier rates.

All applicable shipping charges are displayed before the customer completes checkout.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information. Customers should contact The Cove immediately if they discover an address error.

The Cove will make reasonable efforts to correct an address before shipment but cannot guarantee an address change once an order has entered fulfillment or has been transferred to the carrier.

The Cove is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

Tracking

When available, tracking information will be provided after shipment. Tracking may not update immediately after a shipping label is generated because the carrier must first receive and scan the package.

Lost, Missing, or Damaged Packages

Customers should contact The Cove if a package appears lost, arrives significantly damaged, or is marked delivered but cannot be located.

For shipping-damage claims, please retain the merchandise, manufacturer packaging, shipping carton, packing materials, and shipping label. The Cove may request photographs. Do not discard damaged merchandise or shipping materials until the claim has been resolved.

For packages marked delivered but not located, customers should first check the delivery area, household members, neighbors when appropriate, building management when applicable, and the shipping carrier.

Lost, damaged, and delivered-but-missing packages are evaluated according to the circumstances, tracking information, carrier procedures, and The Cove's Refund & Return Policy.

Local Pickup by Prior Arrangement

The Cove is an online-only store and does not currently operate a public retail storefront. However, local pickup in the Pottstown, Pennsylvania area is available upon request.

Local pickup must be arranged with The Cove in advance. Customers will be notified when their order is ready.

Customers should not arrive for pickup until The Cove has confirmed that the order is ready and a pickup time has been arranged. Pickup is subject to availability.

Local pickup does not mean that The Cove operates a public retail storefront. Walk-in shopping is not available.

Customer Support & Local Pickup Hours

  • Monday–Thursday: 9:00 AM–7:00 PM
  • Friday–Saturday: 9:00 AM–9:00 PM
  • Sunday: 10:00 AM–5:00 PM

Local pickup must still be arranged and confirmed in advance. These are customer support and local pickup hours only; they do not represent public retail storefront hours.

Contact Information

The Cove
Pottstown, PA 19464
United States

Phone: (484) 985-5483
Email: info@thecoveshop.com
Website: thecoveshop.com

For questions about an existing order, please include your order number.

Related Policies

Please also review our Terms of Service, Refund & Return Policy, and Privacy Policy.